Hello everyone,
This is the report from user support team for the month of June 2026.
Note: (↑), (↓) and (-) are indicating if the number of tickets we received for these topics have been increasing, decreasing or have been the same from the previous month respectively.
- Summary of updates from user support
- General user support
- Farsi-speaking user support
- Russian-speaking user support
- Frontdesk (email user support channel)
- Telegram, WhatsApp and Signal user support channels
- Highlights from the Tor Forum
- Highlights from Google Play Store
# Summary of updates from user support
## General user support
* 359 tickets in total (↑111)
* 284 tickets on Email
* 158 tickets on Telegram
* 18 tickets on WhatsApp
* 10 tickets on Signal
## Farsi-speaking user support
* 67 tickets in total (↓48)
* 6 tickets on Email
* 61 tickets on Telegram
* There was a [surge][] in Tor usage as compared to May and users reported internet connectivity was more stable throughout the month. Some users in Iran reported they were able to use Tor applications [without using any pluggable transports][].
[surge]: Users – Tor Metrics
[without using any pluggable transports]: Users – Tor Metrics
## Russian-speaking user support
* 498 tickets in total (↓67)
* 191 tickets on Email (↓17)
* 305 tickets on Telegram (↓46)
* 1 ticket on WhatsApp (↓5)
* 1 ticket on Signal (↑1)
# Frontdesk (email user support channel)
* 465(↓) RT tickets created
* 481(↓) RT tickets resolved
Tickets by topics and numbers:
1. 191(↓) tickets: circumventing censorship in Russian speaking countries.
2. 178(↑) tickets: instructions to circumvent censorship for Chinese speaking users.
3. 43(↓) tickets: help with troubleshooting existing Tor Browser install on Desktop (Windows, macOS and Linux).
4. 13(-) tickets: help with troubleshooting Tor VPN beta.
5. 6(↓) tickets: circumventing censorship with Tor in Farsi.
6. 5(↑) tickets: report of websites blocking Tor connections or not performing well in Tor Browser.
7. 3(↑) tickets: instructions to use WebTunnel bridges with Tor apps.
8. 3(↑) tickets: instructions to use DNSTT bridges with Orbot.
9. 2(↓) tickets: reports of fake apps on iOS AppStore masquerading as official Tor Browser.
10. 1(↓) ticket: question about using Orbot.
11. 1(↑) ticket: query about Ricochet-Refresh.
12. 1(↑) ticket: query on helping with localization.
13. 1(↑) ticket: Tor Browser 15.0.14's [conjure-client binary][] flagged by anti-virus software.
14. 1(-) ticket: help with troubleshooting Tor Browser for Android.
15. 1(↑) ticket: question about how Tor Browser works and why it doesn't store cookies and other information across browser sessions.
16. 1(-) ticket: question on how Tor works and whether it hides users' IP address.
17. 1(↑) ticket: help with Tails OS.
18. 1(↑) ticket: instructions to use GetTor.
19. 1(-) ticket: question about support for Tor Browser on legacy operating systems (Windows XP 32-bit) .
20. 1(↑) ticket: official Tor app for iOS.
21. 1(↓) ticket: can't use Tor VPN when Private DNS is configured on Android's Network settings.
[conjure-client binary]: Tor Browser 15.0.14's conjure-client binary flagged by AV software (#45033) · Issues · The Tor Project / Applications / Tor Browser · GitLab
# Telegram, WhatsApp and Signal user support channels
* 554(↓) tickets resolved
Breakdown:
* 524(↓) tickets on Telegram
* 11(↑) tickets on Signal
* 19(↓) tickets on WhatsApp
Tickets by topics and numbers:
1. 307(↓) tickets: circumventing censorship in Russian speaking countries.
2. 61(↓) tickets: circumventing censorship with Tor in Farsi.
3. 24(↑) tickets: instructions to circumvent censorship for Chinese speaking users.
4. 22(↑) tickets: help with troubleshooting existing Tor Browser install on Desktop (Windows, macOS and Linux).
5. 18(↑) tickets: help with using censorship circumvention methods on Onion Browser (iOS) or Orbot (Android / iOS).
6. 13(↓) tickets: help with troubleshooting Tor VPN beta.
7. 11(↑) tickets: instructions to fetch bridges from Bridge distributors on Telegram or Email and use them with Tor Browser and Tor VPN beta.
8. 7(↓) tickets: instructions on how to get Tor Browser binaries from GetTor.
9. 6(↑) tickets: query about Tor Browser support legacy operating systems.
10. 5(↓) tickets: help with troubleshooting existing Tor Browser install on Android.
11. 5(↑) tickets: help with using bridges with Tails.
12. 3(↑) tickets: questions about onion services and how to access them.
13. 2(↑) tickets: query about HTML5 Canvas fingerprinting block on Tor Browser and how to enable the canvas data rendering for specific websites.
14. 1(↓) ticket: report of websites blocking Tor connections or not performing well in Tor Browser.
15. 1(↓) ticket: can't use Tor VPN when Private DNS is configured on Android's Network settings.
# Highlights from the Tor Forum
* Tor Browser [crashes on startup] on Windows.
* How [DNS resolution][] happens when using Tor Browser.
[crashes on startup]: Tor Browser exits during startup
[DNS resolution]: Tor Browser and DNS
# Highlights from Google Play Store
## Tor Browser for Android
* Tor Browser for Android (TBA) had a Google Play rating of 4.26 stars in June, which is lower compared to in May.
* Tor Browser for Android (TBA) got 571(↑40) new reviews. The total count of reviews for the app stands at 69,390.
* For Tor Browser, the most common issue mentioned on reviews was the censorship against Tor in countries like Russia, China, Iran.
## Tor Browser for Android Alpha
* Tor Browser for Android Alpha app had a rating of 4.119 (↓0.006) in June which is lower compared to May.
* In June, Tor Browser for Android Alpha got 6 (↓7) new reviews. The total count of reviews for the app stands at 8,789.
## Tor VPN Beta
* Tor VPN beta number of unique daily users is around 73,000 at the end of June.
* The top 5 countries by the number of installations being (in descending order): Russia, Iran, India, the United States, and Turkmenistan.
Thanks!
-- ebanam