Hello everyone!
This is my monthly status report for January, 2022.
This month much of my user support work was concentrated around the three Tor
Browser releases (11.0.4 for Desktop [1], 11.5.a2 for Desktop [2], 11.5.a3 for
Android [3]), internet shutdown in Kazakhstan [4] and Tor censorship in Russia
[5]. For the latter two, I have mostly been helping out with users reporting
issues related to Tor Browser and little-t tor. Near the end of month, we also
launched a Telegram support channel for users in Russia and I have been working
on testing and evaluating our new cdr.link instance [6] from a long term user
support perspective. This is ongoing work so definitely stay tuned for more
updates!
As we wrapped up the year-end campaign [7], we generate lot of interest and
support requests from users and supporters of Tor. This month, I resolved all
of the tickets we had in this regard on frontdesk. Apart from this, I have been
continuing my work moderating and helping users on the Forum
(forum.torproject.net), our IRC/Matrix channels and social media platforms.
# Frontdesk
Timeline : 01 Jan - 31 Jan 2021
Tickets:
new: 12
open: 17
resolved: 1711
Breakdown of number of RT tickets received with respect to operating system:
(Note: This includes tickets where the user mentioned the operating system or
it was evident from the issue they were running into and/or enclosed
screenshots.)
Windows - 17
macOS - 11
GNU/Linux - 3
Android- 8
Breakdown of most frequent tickets (at least 3 RT tickets):
1. 857 RT Tickets - How to use Tor Bridges in Russia. [5]
2. 452 RT Tickets - Internet shutdown in Kazakhstan: how to circumvent
censorship with Tor. [4]
3. 75 RT Tickets - Submissions for 'Help Censored Users, Run a Tor Bridge'
campaign. [8]
4. 16 RT Tickets - Private Bridge requests. This is not related to the .ru
censorship but requests from Tor users in China, Iran, etc. [9]
5. 6 RT Tickets - Tor Browser incompatible with older versions of macOS. [10]
6. 5 RT Tickets - Missing features in Tor Browser on first-time launch in
macOS/Windows. [11]
7. 4 RT Tickets - Issues with downloading files on Tor Browser for Android.
[12]
# Tor Forum
Most popular topics (in terms of views) after January 2022:
1. Internet shutdown in Kazakhstan: how to circumvent censorship with Tor. [4]
2. "Gah. Your tab just crashed" (Tor Browser 11-11.0.2 crashing on certain
websites). [13]
3. "Torrent imitation" (Imitate Tor traffic to be similar to torrent traffic).
[14]
4. (How to) Check if a bridge is broken using the terminal. [15]
5. Problems with GitHub.com registration CAPTCHA and Tor Browser [16]
If you have any suggestions, questions or want to discuss anything in detail
please feel free to get in touch.
Thanks,
-- Joydeep
[1]: New Release: Tor Browser 11.0.4 | The Tor Project
[2]: New Alpha Release: Tor Browser 11.5a2 (Windows, macOS, Linux) | The Tor Project
[3]: New Alpha Release: Tor Browser 11.5a3 (Android) | The Tor Project
[4]: Internet shutdown in Kazakhstan: how to circumvent censorship with Tor
[5]: Tor blocked in Russia: how to circumvent censorship
[6]: cdr.link testing - User support channel on messaging apps (Telegram, WhatsApp, Signal) (#40059) · Issues · The Tor Project / Community / Support · GitLab
[7]: 2021 Fundraising results: thank you! | The Tor Project
[8]: Wrapping up Run a Tor bridge campaign | The Tor Project
[9]: How to circumvent the Great Firewall and connect to Tor from China? | Tor Project | Support
[10]: Version of Tor Browser compatible with macOS 10.11
[11]: Missing features on first-time launch in esr91 (#40679) · Issues · The Tor Project / Applications / Tor Browser · GitLab
[12]: TBA: users are reporting that can't download files (#40192) · Issues · The Tor Project / Applications / fenix · GitLab
[13]: Gah. Your tab just crashed - #9 by ttttt
[14]: Torrent imitation - #5 by ElOst9Or
[15]: Check if a bridge is broken using the terminal - #4 by toruser1
[16]: Problems with GitHub.com registration CAPTCHA and Tor Browser - #5 by h3xag0n
···
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