"Your IP address is listed in our blacklist and blocked from completing this request." - Access Denied - Sucuri Website Firewall

Support Tor Browser Desktop
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  • Operating System: Win10Pro
  • Tor Browser version: 13.0 (64 bit)
  • Tor Browser Security Level: Standard
  • Step by step of how you got to the issue, so we can reproduce it (e.g. I opened the browser, typed a url, clicked on (i) icon, then my browser crashed):
    I was on this website,
    [redacted]
    and clicked on “3. Media Mister”.
    A new tab opened to,
    [redacted]
    It said,
Access Denied - Sucuri Website Firewall

" If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please [open a support ticket](https://support.sucuri.net/?utm_source=firewall_block) and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue."
|Your IP: |109.70.100.65|
|URL: |www|
|Your Browser: |Mozilla/5.0 (Windows NT 10.0; rv:109.0) Gecko/20100101 Firefox/115.0|
|Block ID: |BLACK02|
|Block reason: |Your IP address is listed in our blacklist and blocked from completing this request.|
|Time: |2023-10-20 13:28:30|
|Server ID: |15004|

2023-10-20 17:27:54.860 [NOTICE] DisableNetwork is set. Tor will not make or accept non-control network connections. Shutting down all existing connections.
2023-10-20 17:27:54.880 [NOTICE] Opening Socks listener on 127.0.0.1:9150
2023-10-20 17:27:54.880 [NOTICE] Opened Socks listener connection (ready) on 127.0.0.1:9150
2023-10-20 17:27:56.173 [NOTICE] Bootstrapped 1% (conn_pt): Connecting to pluggable transport
2023-10-20 17:27:56.175 [NOTICE] Bootstrapped 2% (conn_done_pt): Connected to pluggable transport
2023-10-20 17:27:56.393 [NOTICE] Bootstrapped 10% (conn_done): Connected to a relay
2023-10-20 17:27:56.504 [NOTICE] Bootstrapped 14% (handshake): Handshaking with a relay
2023-10-20 17:27:56.613 [NOTICE] Bootstrapped 15% (handshake_done): Handshake with a relay done
2023-10-20 17:27:56.613 [NOTICE] Bootstrapped 75% (enough_dirinfo): Loaded enough directory info to build circuits
2023-10-20 17:27:56.614 [NOTICE] Bootstrapped 95% (circuit_create): Establishing a Tor circuit
2023-10-20 17:27:57.088 [NOTICE] Bootstrapped 100% (done): Done
2023-10-20 20:27:56.593 [NOTICE] new bridge descriptor 'DockerObfs4Bridge' (fresh):

What is the workaround for this blacklisting and blocking I am getting?

Thanks!

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@red0bear
Do you have a solution?

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Sometimes websites will block Tor users because they can’t tell the difference between the average Tor user and automated traffic. The best success we’ve had in getting sites to unblock Tor users is getting users to contact the site administrators directly. Something like this might do the trick:

“Hi! I tried to access your site xyz.com while using Tor Browser and discovered that you don’t allow Tor users to access your site. I urge you to reconsider this decision; Tor is used by people all over the world to protect their privacy and fight censorship. By blocking Tor users, you are likely blocking people in repressive countries who want to use a free internet, journalists and researchers who want to protect themselves from discovery, whistleblowers, activists, and ordinary people who want to opt out of invasive third party tracking. Please take a strong stance in favor of digital privacy and internet freedom, and allow Tor users access to xyz.com. Thank you.”

In the case of banks, and other sensitive websites, it is also common to see geography-based blocking (if a bank knows you generally access their services from one country, and suddenly you are connecting from an exit relay on the other side of the world, your account may be locked or suspended).

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