Hi! Below is my September’24 report!
In September, I resolved 994 (↑16) tickets:
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On Telegram (@TorProjectSupportBot) - 728 (↑41);
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On RT (frontdesk@tpo) - 189 (↓44);
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On WhatsApp (+447421000612) - 27 (↑19);
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and on Signal (+17787431312) - 0 (0).
I also took part in forum moderation [1], worked with store reviews, and joined the Tor relay operators meetup.
The focus of my work is to help Russian-speaking users:
- to bypass censorship and to connect to Tor;
- to troubleshoot any problems with Tor Browser;
- to collect users’ feedback and then use it to provide working bridges.
We still got many tickets from Russia due to internet censorship getting stronger; our users reported that many Tor bridges didn’t work for them. Also, we got multiple requests from Russian-speaking Tails users.
In September, I also checked and edited several user support templates used in our support tools.
Google Play Reviews for Tor Browser (TBA) and Tor Browser Alpha for Android
Tor Browser App had a Google Play rating of 4.388-4.390 stars in September 2024.
Tor Browser App got 668 reviews out of 57976 for the lifetime.
Most often topics of the reviews:
- Samsung users point out the error “Proxy server refused connection” on their devices; [2]
- Some (mostly Google Pixel) users complain about Tor Browser draining battery of their devices; [3]
- Tor Browser doesn’t work - mostly from users from Russia, who are struggling to find the working bridge;
- Kind words from Portuguese-speaking users from Brazil who started using Tor Browser due to an internet censorship case in the country - the X platform (former Twitter) was blocked [4].
Tor Browser Alpha App had a rating of 4.265, lower than Tor Browser Stable.
In September, Tor Browser Alpha got 35 reviews out of 8337 for the lifetime.
[1] https://forum.torproject.org
[2] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42714
[3] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/43137
[4] https://en.wikipedia.org/wiki/Blocking_of_Twitter_in_Brazil