Hi! This is my November’23 report!
In November, I resolved 582 tickets:
On Telegram (@TorProjectSupportBot) - 382
On RT (frontdesk@tpo) - 194
On WhatsApp (+447421000612) - 5
and on Signal (+17787431312) - 1.
The most common issues I dealt with were:
- Censorship circumvention: finding a working bridge or way for users to circumvent censorship;
- Troubleshooting issues related to using antivirus software while running Tor Browser on Windows;
- macOS users and some OS-specific bugs.
Although not developed by The Tor Project, in November there was an increased number of tickets from the iOS users of Orbot.
In this period, I reported an issue with https://t.me/gettor_bot (Telegram) [1]. With the help of Tor Browser users I also reported a bug with adding the wrong bridge line affecting macOS and Linux users [2] and macOS-related issues when opening .dmg files causing warnings [3].
For the Hackweek, I contributed to the clarification of the instructions for our Support portal on how to verify Tor Browser’s signature[4], added a user support entry about censorship circumvention for Russian users[5], and wrote another support entry instructions for users to test if Tor is blocked with OONI probe[6].
[1] https://gitlab.torproject.org/tpo/anti-censorship/gettor-project/OnionSproutsBot/-/issues/55
[2] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42299#note_2969337
[3] https://gitlab.torproject.org/tpo/anti-censorship/gettor-project/OnionSproutsBot/-/issues/57
[4] https://gitlab.torproject.org/tpo/web/support/-/issues/148#note_2962125
[5] https://support.torproject.org/censorship/connecting-from-russia/
[6] https://support.torproject.org/censorship/how-to-check-if-tor-is-blocked-using-ooni/