Hi! Below is my May’24 report!
In May, I resolved 790 tickets:
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On Telegram (@TorProjectSupportBot) - 539
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On RT (frontdesk@tpo) - 242
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On WhatsApp (+447421000612) - 9
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and on Signal (+17787431312) - 0
The focus of my work remains the same - I help Russian-speaking users of Tor Browser to install the browser and bypass internet censorship. In May we got a lot of questions from iOS and macOS users from Russia and more specifically which software they should install and where they should get it.
Also, I help with troubleshooting and keep an eye on issues and bugs to report them to Tor developers.
There are several bugs/issues I reported in May:
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Built-in bridges and some bridges obtained by email do not work in Russia [1]
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Error in Tor Browser “Unable to start Tor:java.io.lo” [2]
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BridgeDB does not give ipv6 bridge [3]
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BridgeDB gives one and only bridge [4]
In May I also took part in the Community Team documentation sprint, whose purpose was to fill the gap in the existing documentation. So I authored and added to the several articles in the Support portal and Tor Browser user manual.
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I added a section “System requirements” to the “Installation” article [5]
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Added “letterboxing” term to the glossary [6]
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Updated NoScript description for “PLUGINS, ADD-ONS AND JAVASCRIPT” article on the support portal [7]
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Wrote an article “Why are modern onion service addresses so long?” [8]
[1] https://gitlab.torproject.org/tpo/anti-censorship/bridgedb/-/issues/40072
[2] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42598
[3] https://gitlab.torproject.org/tpo/anti-censorship/bridgedb/-/issues/40071
[4] https://gitlab.torproject.org/tpo/anti-censorship/bridgedb/-/issues/40070
[5] https://tb-manual.torproject.org/installation/
[6] https://support.torproject.org/glossary/letterboxing/
[7] https://tb-manual.torproject.org/plugins/
[8] https://gitlab.torproject.org/tpo/web/support/-/issues/211#note_3029489