Hi! Below is my March’24 report!
In March, I resolved 571 tickets:
On Telegram (@TorProjectSupportBot) - 405
On RT (frontdesk@tpo) - 154
On WhatsApp (+447421000612) - 11
and on Signal (+17787431312) - 1.
My main focus remains the same - I help Russian-speaking users use Tor Browser and circumvent internet censorship; I also test and report bugs that users find and share with me.
There were presidential elections in March in Russia, so to prepare for the event, I reviewed and improved existing user support templates we use on Frondesk, Telegram, WhatsApp, Signal, and the guide in Russian in the Tor forum.
Also, at the beginning of March, I helped to find an issue with Snowflake front domains[1] and prepared a workaround template in Russian to help users fix the problem manually before the problem was solved in a Tor Browser emergency release [2].
I reported the issue of Tor Browser for macOS not working after being downloaded from our telegram bot (https://t.me/gettor_bot) by gathering users’ feedback and testing myself [3].
[1] https://gitlab.torproject.org/tpo/anti-censorship/team/-/issues/135
[2] https://blog.torproject.org/new-release-tor-browser-13011/
[3] https://gitlab.torproject.org/tpo/applications/tor-browser-build/-/issues/41020