Hi! Below is my February’25 report!
In February, I resolved 567 (↓337) tickets:
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On Telegram (@TorProjectSupportBot) - 461 (↓251);
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On RT (frontdesk@tpo) - 106 (↓85);
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On WhatsApp (+447421000612) - 0 (0);
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And on Signal (+17787431312) - 0 (0).
My main focus in February was helping Russian-speaking users bypass censorship. I shared instructions, gathered user feedback, and helped troubleshoot any issues they were facing with Tor Browser. I also worked on providing feedback for Google Play Store users’ reviews.
In February I took part in translation Tor Browser user survey to Russian[1], updated the issue about the virtual keyboard not working on tablets with Windows [2], and investigated canvas issues [3].
Also in February the user support team dealt with the issue of Tor Browser not working on older MacOS devices [4][5]. The issue was fixed in Tor Browser 14.0.6.
## Google Play Reviews for Tor Browser (TBA) and Tor Browser Alpha for Android
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Tor Browser for Android had a Google Play rating of 4.397 (↑0.015) stars in February, which is higher than in January’25.
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Tor Browser for Android (TBA) got 615 (↓142) reviews out of 60,916 for the lifetime.
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Tor Browser for Android Alpha (TBA-Alpha) app had a rating of 4.219 (↓0.009) which is lower than in January’25.
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In February, Tor Browser for Android (TBA-Alpha) got 42 (↑5) reviews out of 8,480 for the lifetime.
The most common issues on the Google Play store reviews remain the same:
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“Tor Browser doesn’t work”: - often from Russian users, who are struggling to find a way to connect to Tor. I offer users to contact us via support channels, so I often see them improving our app’s rating.
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“Tor speed is too slow”: This issue is currently under investigation. I offer users to change the tor circuit, and if it doesn’t help - to contact us.
[1] https://gitlab.torproject.org/tpo/community/l10n/-/issues/40152
[2] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/40794
[3] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/43482
[4] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/43468
[5] https://forum.torproject.org/t/tor-browser-wont-launch-anymore-on-mac-help/