[tor-project] Nina’s Monthly Status Report: December 2023

Hi! Below is my December’23 report!

In December, I resolved 570 tickets:
On Telegram (@TorProjectSupportBot) - 410
On RT (frontdesk@tpo) - 150
On WhatsApp (+447421000612) - 5
and on Signal (+17787431312) - 5

In December, we had an issue with bridges not working for the users with OS Windows 7 [1]. The issue was caused by the most recent Go toolchain update, that discontinued Windows 7 support and affected many Russian speaking users. We had more than 20 user requests regarding this issue in less than 24 hours. The problem was solved with an emergency Tor Browser desktop-only release 13.0.8 [2].

This month, we were still getting requests from OPPO users concerned that Tor Browser does not work on their devices [3].

In December, I also:

  1. Helped Russian-speaking users to bypass censorship: shared bridges, helped with troubleshooting;

  2. Collected user feedback on Tor circumvention settings and apps;

  3. Helped to solve Windows-related Tor Browser issues like antivirus software blocking Tor Browser or non-ASCII characters in your username or lack of admin or escalated privileges to install and run Tor Browser.

[1] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42179
[2] https://blog.torproject.org/new-release-tor-browser-1308/
[3] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/41289