Hi! This is Nina and my April’24 report!
In April, I resolved 424 tickets:
On Telegram (@TorProjectSupportBot) - 346
On RT (frontdesk@tpo) - 73
On WhatsApp (+447421000612) - 6
and on Signal (+17787431312) - 0.
There is a drop in email requests from Russian-speaking users, which will be investigated further.
During that month I helped Russian-speaking users to bypass censorship, shared bridges with them, helped with troubleshooting, tested new bridges and collected user feedback.
MacOS and iOS
This month I got more of the usual iOS and macOS related issues. The major issues were:
- Some of our official website mirrors were blocked in Russia, and macOS users are unable to get Tor Browser from our bot due to the issue with macOS not trusting programs obtained from Telegram[1].
- Tor Browser pluggable transports (PTs) do not work on older versions of macOS.[2] Go 1.20 requires macOS 10.13 or higher and 1.21 requires macOS 10.15. User needs to upgrade their OS to use PTs.
- There were many questions on what app to install on iOS and where to get that, so I added a new template in Russian on that topic.
Russian translation review and Tor Browser User Manual improvements
In April I worked on the review of the Russian translation of the Tor Browser User Manual and filed several issues: [3][4][5].
I also work on improving the user experience with the Telegram user support channel (https://t.me/@TorProjectSupportBot), testing the best welcome-message [6].
[1] https://gitlab.torproject.org/tpo/applications/tor-browser-build/-/issues/41103
[2] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42507
[3] https://gitlab.torproject.org/tpo/web/manual/-/issues/163
[4] https://gitlab.torproject.org/tpo/web/manual/-/issues/162
[5] https://gitlab.torproject.org/tpo/web/manual/-/issues/164
[6] https://gitlab.torproject.org/tpo/community/support/-/issues/40149