[tor-project] Joydeep's Monthly Status Report for November 2022

Hello everyone!

Here are my updates from November. Continuing my work
with helping users in Iran amidst the heavy censorship[1], I was able to
respond to a little over 200 user support requests from Iran. We have established
a user feedback loop with the users and constantly monitoring any new developments.
In light of the recent changes to the circumvention map of Connection Assist[2]
for users in China and Hong Kong, I have been working to get
feedback from users in this region. Although I haven't got a ton of user
feedback, the most of the users I have interacted with have confirmed of
better connectivity confirming the surge in users we have seen on
In preparation[4] for the next major Tor Browser stable release (Tor
Browser 12), I did a alpha testers call during the Tor localization hangout[5] and
along with Nina (@nina13) review of all
the internal support documentation we maintain.

Now, a quick overview of our user support channels:

Timeline: 01 - 30 November 2022

# Frontdesk

tickets created: 899
tickets resolved: 933

Most frequent tickets by numbers:

1. 70 RT Tickets - Private Bridge requests from China[6]

2. 31 RT Tickets - Circumventing Censorship with Tor in Iran.

3. 30 RT Tickets - How to use a Tor Bridge in Russia[7]

4. 5 RT Tickets - Tor Browser for Android 11.5.9 crashing on launch[8]

# Telegram and Signal Support channel (cdr.link)

tickets resolved: 536

The other most frequent ticket we received have been about:

1. 198 tickets: Circumventing censorship in Iran.

2. 157 tickets: Circumventing censorship in Russia

3. 17 tickets - Using unlisted obfs4 bridges in China

# Tor Forum

Most popular topics in the Support category (in terms of no. of views):

1. "Snowflake proxies for Iran"[9]

2. "Cannot visit Reddit through Tor Browser since most recent update?"[10]

3. "Is there a list of blocked websites?"[11]

4. "Cannot Connect Tor Browser"[12]

5. "Big drop in Snowflake traffic"[13]


-- Joydeep

[1]: Iran: Circumventing Censorship with Tor
[2]: Do obfs4 settings bridges work better in china and hong knog? (#99) · Issues · The Tor Project / Anti-censorship / Team · GitLab
[3]: Users – Tor Metrics
[4]: Prepare documentation for the Tor Browser 12 release (#40096) · Issues · The Tor Project / Community / Support · GitLab
[5]: Tor Project | Monthly Localization Hangouts
[6]: How to circumvent the Great Firewall and connect to Tor from China? | Tor Project | Support
[7]: Tor blocked in Russia: how to circumvent censorship
[8]: Tor Browser 11.5.9 for Android crashes on launch on Android 12+ after targetSdkVersion update (#41481) · Issues · The Tor Project / Applications / Tor Browser · GitLab
[9]: Snowflake proxies for Iran
[10]: Cannot visit Reddit through Tor Browser since most recent update
[11]: Is there a list of blocked websites?
[12]: Cannot Connect TOR Browser
[13]: Big drop in Snowflake traffic


tor-project mailing list