Hi! Below is my March’25 (Period: 2025-03-01 - 2025-03-31) report!
In March, I resolved 156 tickets:
* On Telegram (@TorProjectSupportBot) – 72 (68 from farsi-speaking
users, 4 from chinese-speaking users);
* On RT (frontdesk@tpo) – 84 (2 from farsi-speaking users, 82 from
chinese-speaking users);
* On WhatsApp (+447421000612) - 0;
* And on Signal (+17787431312) - 0;
I completed the documentation about using pluggable transports with
little-t tor[1].
Became familiar with various types of user-reported issues and learned
how to handle them effectively on RT and CDR.Link. Additionally,
translated some of user support templates to Farsi.
Learned how to reply to certain types of tickets from Chinese-speaking
users. Understood the importance of using tags in CDR tickets and made
an effort to apply them.
Tried to put the things I learned from user support overview
documentation into action by following it to my responses to the
tickets.
Getting the permission of moderator for Tor Forum and reviewing the
related documentation and learn more about Tor Forum.
Thanks,
Haidi
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