Here are my updates from the month of June. I resolved 773 tickets
across our user support channels on email, Telegram, WhatsApp and
Signal. With Tor Browser 12.5 release, I also worked to update all
relevant user-facing documentation on our Tor Browser user manual, the
support portal and along with @nina updated and reviewed documentation
that we maintain on our user support channels.
Following is a thorough breakdown of tickets our user support team
handled in June:
Timeframe: 01 - 30 June 2023
# Frontdesk (email)
* 463 (↓) RT tickets created
* 877 (↑) RT tickets resolved
(resolved some tickets that were queued to the backlog)
Most frequent tickets by numbers:
1. 112 (↓) RT tickets: private bridge requests from China.
2. 64 (↓) RT tickets: circumventing censorship in Russian speaking countries.
3. 6 (↓) RT tickets: circumventing censorship with Tor in Iran.
4. 3 RT tickets: anti-virus false positive with Tor Browser 12.5
# Telegram, WhatsApp and Signal Support channel
* 580 (↓) tickets resolved
* 559 (↓) tickets on Telegram
* 17 (↓) tickets on WhatsApp
* 4 (↓) tickets on Signal
The most frequent tickets on cdr.link have been about:
1. 314 (↓) tickets: Circumventing censorship in Russian speaking
2. 50 (↑) tickets: Circumventing censorship in Iran.
3. 29 (↑) tickets: Circumventing censorship in China.
4. 3 [+1 on RT] tickets: Onion Browser now requires Orbot on iOS + Orbot dependency is
breaking Onion Browser
Note: (↑), (↓) and (-) are indicative if the number of tickets we
received for these topics have been increasing, decreasing or have been
the same from the previous month respectively
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