Tried to update via the “About Tor Browser” on macOS and got “Update failed.” with a prompt to download the whole browser again (I assume).
PieroV
October 3, 2024, 10:41am
3
Hi!
Could you please go to about:config
, accept the warning, look for app.update.log
, flip it to true
and check in the browser console (⌘⇧J I believe, on Linux and Windows is Ctrl+Shift+J, you can find it also in Hamburger menu → more tools) and paste a screenshot of any logs from the updater?
You can re-trigger it by going to About Tor Browser.
1 Like
Hi
AUS:SVC Downloader:downloadUpdate - setting currentState to STATE_DOWNLOADING
AUS:SVC transitionState - "STATE_IDLE" -> "STATE_DOWNLOADING".
AUS:SVC Downloader:onStartRequest - original URI spec: https://cdn.torproject.org/aus1/torbrowser/13.5.6/tor-browser-macos--13.5.5-13.5.6_ALL.incremental.mar, final URI spec: https://cdn-fastly.torproject.org/aus1/torbrowser/13.5.6/tor-browser-macos--13.5.5-13.5.6_ALL.incremental.mar
AUS:SVC Downloader:onProgress - progress: 512/8478964
AUS:SVC Downloader:onProgress - maxProgress: 8478964 is not equal to expected patch size: 8476716
AUS:SVC Downloader: cancel
AUS:SVC Downloader:downloadUpdate - setting currentState to STATE_DOWNLOADING
AUS:SVC transitionState - Not transitioning state because it isn't changing.
AUS:SVC Downloader:onStartRequest - original URI spec: https://cdn.torproject.org/aus1/torbrowser/13.5.6/tor-browser-macos-13.5.6_ALL.mar, final URI spec: https://cdn-fastly.torproject.org/aus1/torbrowser/13.5.6/tor-browser-macos-13.5.6_ALL.mar
AUS:SVC Downloader:onProgress - progress: 512/169713986
AUS:SVC Downloader:onProgress - maxProgress: 169713986 is not equal to expected patch size: 169711162
AUS:SVC Downloader: cancel
AUS:SVC Downloader:onProgress - progress: 0/169713986
AUS:SVC Downloader:onStopRequest - downloader: nsIIncrementalDownload, original URI spec: https://cdn.torproject.org/aus1/torbrowser/13.5.6/tor-browser-macos-13.5.6_ALL.mar, final URI spec: https://cdn-fastly.torproject.org/aus1/torbrowser/13.5.6/tor-browser-macos-13.5.6_ALL.mar, status: 2147549183
AUS:SVC Downloader:onStopRequest - status: 2147549183, current fail: 0, max fail: 10, retryTimeout: 2000
AUS:SVC Downloader:onStopRequest - non-verification failure
AUS:SVC getStatusTextFromCode - transfer error: Failed (unknown reason), default code: 2152398849
AUS:SVC Downloader:onStopRequest - Setting internalResult to 2147549183
AUS:SVC Downloader:onStopRequest - setting state to: download-failed
AUS:SVC Downloader:onStopRequest - Clearing downloadingUpdate.
PieroV
October 3, 2024, 12:32pm
5
It seems the updater manifest (an XML that tells the browser where it can find updates) includes some wrong details (such as the update size and hash).
We’re trying to understand what went wrong during the deploy procedure and then we’re going deploy a correct update.
Your browser should take the update automatically when ready.
We apologize for the inconvenience.