# Unable to connect **URL:** https://forum.torproject.org/t/unable-to-connect/9512 **Category:** Tor Browser Desktop **Created:** [October 1, 2023, 7:12pm UTC](https://forum.torproject.org/t/unable-to-connect/9512 "2023-10-01T19:12:09Z") **Posts on this page:** 1 **Showing post:** 7
### Author: ![BobbyB](https://forum.torproject.org/user_avatar/forum.torproject.org/bobbyb/32/5456_2.png) [@BobbyB](https://forum.torproject.org/u/BobbyB) #### Post date: [October 5, 2023, 1:32am UTC](https://forum.torproject.org/t/unable-to-connect/9512/7 "2023-10-05T01:32:26Z")
In non tech English: > [@New Release: Tor Browser 12.5.6](https://forum.torproject.org/t/new-release-tor-browser-12-5-6/9451/14): > > Here is what I learnt when I had this type of problem with Norton. This is for Windows and assumes a typical standard install onto the desktop. First the whole Tor browser is just a drop-in folder onto the desktop. Set the option to NOT auto-update but only give a notice. When a notice comes in, copy the whole folder to somewhere else like a USB stick. Do the update. If your AV thinks it is a malware just delete the whole folder from the desktop then drop the backup folder back on to the d… Some people do not like that I post this back out to a fix which does not work. --- _[View the full topic](https://forum.torproject.org/t/unable-to-connect/9512)._