[tor-project] Nina’s Monthly Status Report, July 2023

Hi! This is my July 2023 report!

In July, I resolved 1080 tickets:

On Telegram (@TorProjectSupportBot) - 786
On RT (frontdesk@tpo) - 276
Additionally, I resolved 13 tickets on WhatsApp (+447421000612)
and 5 on Signal (+17787431312).

Most of the tickets I deal with are related to censorship circumvention in Russian-speaking countries - bridges and troubleshooting around them. I also gathered user feedback on what worked for them and what did not prove helpful.

In July, I noticed a trend in users from Russian-speaking countries to use little-t-tor on Windows by adding bridges directly in torrc, mostly obfs4 and meek. We believe they are using little-t-tor to proxy other applications in their operating systems. So I spent some time gathering best practices to share with users.

This month we started testing the new, WebTunnel bridge[1], so I prepared templates for our support channels, added them, and started gathering users’ feedback.

This month I devoted significant time to editing support templates to keep them relevant and up-to-date.

I continued working on Conjure feedback, gathering logs and discussing with users their experience with this type of pluggable transport.

[1] https://gitlab.torproject.org/tpo/community/team/-/issues/94

3 Likes

Hi Nina,

Do you happen to know how these users are acquiring tor on Windows? Are they using the provided tor-expert-bundle or are they using the tor in Tor Browser?

best,
-richar

···

On 8/3/23 15:45, Nina wrote:

Hi! This is my July 2023 report!

In July, I resolved 1080 tickets:
On Telegram (@TorProjectSupportBot) - 786
On RT (frontdesk@tpo) - 276
Additionally, I resolved 13 tickets on WhatsApp (+447421000612)
and 5 on Signal (+17787431312).

Most of the tickets I deal with are related to censorship circumvention in Russian-speaking countries - bridges and troubleshooting around them. I also gathered user feedback on what worked for them and what did not prove helpful.

In July, I noticed atrendinusersfrom Russian-speaking countries touselittle-t-tor on Windows by adding bridges directly in torrc, mostly obfs4 and meek.We believe they are using little-t-tor to proxy other applications in their operating systems.So I spent some time gathering best practices to share with users.

This month we started testing the new, WebTunnel bridge[1], so I prepared templates for our support channels, added them, and started gathering users' feedback.

This month I devoted significant time to editing support templates to keep them relevantand up-to-date.

I continued working on Conjure feedback, gathering logs and discussing with users their experience with this type of pluggable transport.

[1] Webtunnel soft release strategy (#94) · Issues · The Tor Project / Community / Team · GitLab

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