Mouse not working immediately after updating to Tails 7.4.2 today

Support Tails
1

I’ve tried rebooting, switching USB ports, and I tried to enter troubleshooting mode but troubleshooting mode didn’t start.

I’m not able to obtain any other details because I am not able to start the OS.

2

PS I have also booted into other OSs - Ubuntu, and TailsOS 7.4.1 (on another thumb drive) - and all USB devices including the mouse work normally.

3

Resolved. I was limited to using TailsOS 7.4.1 and Ubuntu for a couple of days. When I booted my computer this morning, I thought I’d give 7.4.2 a try. It started OK, with mouse functioning, but then my Tor Browser bookmarks toolbar wouldn’t start (which has happened before). I rebooted, and now TailsOS 7.4.2 is working.

Yay.

¯_(ツ)_/¯

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4

Please have your mouse and keyboards connected before booting Tails. Tails contains a security measure that prevents new USB devices from being attached when the screen is locked or before the start screen configuration is completed.

5

Thanks. The mouse and keyboard had not been disconnected for years until I first booted into 7.4.2 and the mouse wasn’t working, and I thought I’d try other USB ports. I don’t know if the keyboard stopped working or not. It seems to have “fixed itself”, just like installing persistent software, and Tor Browser bookmarks toolbar sometimes don’t work.

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6

Mine is not resolved. After several months (and versions) working flawlessly, this latest release doesn’t work. No mouse, keyboard, and any sort of input working. I have a wired mouse and keyboard, a usb mouse and keyboard and the laptop keyboard and trackpad. All connected at the same time, like forever being connected. This new version does not recognize any of my peripherals. i have to either plug out the usb or hold the power button to continue. I’ve tried every day several times with no avail. Sad thing is I will lose my persistent storage. Is there a way I can download from your website version 7.4.1?

Please advise. Thank you!!

7

I fixed it! Turned out it was a faulty update! I installed the system in a new usb and then cloned it into the old one. That way I got it working again and I was able to preserve my persistent storage.

I am a happy camper now!

Thanks!

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