# Browser not responding **URL:** \ **Category:** Tor Browser Desktop\ **Tags:** tor-browser\ **Created:** [March 31, 2023, 11:37am UTC](https://forum.torproject.org/t/browser-not-responding/7116 "2023-03-31T11:37:25Z")\ **Posts on this page:** 19\ **Page:** 2
**Author:** ![PieroV](https://forum.torproject.org/user_avatar/forum.torproject.org/pierov/32/756_2.png) [@PieroV](https://forum.torproject.org/u/PieroV)\ **Post date:** [March 31, 2023, 1:24pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/21 "2023-03-31T13:24:24Z")
Yes, thank you. But from your logs I can gather that you’re trying to do new identity. Are these errors visible _before_ doing so? ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 1:27pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/22 "2023-03-31T13:27:38Z")
![image](https://forum.torproject.org/uploads/default/original/2X/5/511e742b8a11edb37316ab909b3d4f276cdcd342.png) This is the information after opening the browser ---
**Author:** ![PieroV](https://forum.torproject.org/user_avatar/forum.torproject.org/pierov/32/756_2.png) [@PieroV](https://forum.torproject.org/u/PieroV)\ **Post date:** [March 31, 2023, 1:28pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/23 "2023-03-31T13:28:34Z")
Okay, it looks good. Do you see a blank page, at that point, or do you see the page with the connect button? ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 1:31pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/24 "2023-03-31T13:31:51Z")
Blank page, always blank no matter how you operate it ---
**Author:** ![PieroV](https://forum.torproject.org/user_avatar/forum.torproject.org/pierov/32/756_2.png) [@PieroV](https://forum.torproject.org/u/PieroV)\ **Post date:** [March 31, 2023, 1:33pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/25 "2023-03-31T13:33:03Z")
Okay, there’s another console, the usual inspector, that you can open with F12. Could you please tell me if you see errors there? ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 1:37pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/26 "2023-03-31T13:37:50Z")
![image](https://forum.torproject.org/uploads/default/original/2X/8/8f4a40a0fbfb1ea570116dfbfc4a15ee139667eb.png) Open Display Blank ---
**Author:** ![PieroV](https://forum.torproject.org/user_avatar/forum.torproject.org/pierov/32/756_2.png) [@PieroV](https://forum.torproject.org/u/PieroV)\ **Post date:** [March 31, 2023, 1:39pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/27 "2023-03-31T13:39:21Z")
Does Firefox work in that computer? ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 1:44pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/28 "2023-03-31T13:44:56Z")
![image](https://forum.torproject.org/uploads/default/original/2X/1/14563fbea36e2881b7340c1c252ccdae80795eaa.png) I just installed Firefox and it works ---
**Author:** ![Gozo](https://forum.torproject.org/user_avatar/forum.torproject.org/gozo/32/2741_2.png) [@Gozo](https://forum.torproject.org/u/Gozo)\ **Post date:** [March 31, 2023, 1:45pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/29 "2023-03-31T13:45:02Z")
If your computer is in mainland China, you may not be able to connect to the Tor node when you start Tor. ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 1:48pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/30 "2023-03-31T13:48:11Z")
I used vpn, but it’s still the same ---
**Author:** ![PieroV](https://forum.torproject.org/user_avatar/forum.torproject.org/pierov/32/756_2.png) [@PieroV](https://forum.torproject.org/u/PieroV)\ **Post date:** [March 31, 2023, 1:48pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/31 "2023-03-31T13:48:14Z")
Have you tried to reinstall Tor Browser to a new directory, or have you tried to install it over the same installation? Are you sure your installer is good? If you look for the digital signature it should say it was signed by the Tor Project. ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 1:58pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/32 "2023-03-31T13:58:39Z")
As expected, there is a problem with the installation location. I was previously at “D:\Tor Browser”. The default path “C:\Users\xxx\Desktop\Tor Browser\Browser” is now used ---
**Author:** ![PieroV](https://forum.torproject.org/user_avatar/forum.torproject.org/pierov/32/756_2.png) [@PieroV](https://forum.torproject.org/u/PieroV)\ **Post date:** [March 31, 2023, 2:04pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/33 "2023-03-31T14:04:16Z")
How strange, the path should not matter, as long as you can write in your profile directory (settings are persistent). Just to be sure: did you delete the directory, before trying to re-install? In a negative case, it might be that for some reason your profile was broken, and reinstall doesn’t change the profile. If you try to delete `D:\Tor Browser`, or temporarily rename it e.g., to `D:\Tor Browser 2`, and then reinstall in `D:\Tor Browser` in a completely fresh directory, does it work? You can also copy the installation from the desktop to that directory, but you will have to update the link to point to the new path. ---
**Author:** ![Gozo](https://forum.torproject.org/user_avatar/forum.torproject.org/gozo/32/2741_2.png) [@Gozo](https://forum.torproject.org/u/Gozo)\ **Post date:** [March 31, 2023, 2:09pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/34 "2023-03-31T14:09:46Z")
You may need to set the Tor proxy port and port number, which should be compatible with the VPN port number ---
**Author:** ![gus](https://forum.torproject.org/user_avatar/forum.torproject.org/gus/32/16_2.png) [@gus](https://forum.torproject.org/u/gus)\ **Post date:** [March 31, 2023, 2:11pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/35 "2023-03-31T14:11:31Z")
> [@Cashew](#): > > I used vpn, but it’s still the same Could you restart your computer, close all the programs running (including the VPN), and then open Tor Browser? ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 3:34pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/36 "2023-03-31T15:34:17Z")
Every time I reinstall, I delete the Tor Browser directory, and the result remains blank. ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 3:34pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/37 "2023-03-31T15:34:18Z")
This problem has existed for a long time. I have restarted my computer many times during this period, but the problem still exists ---
**Author:** ![PieroV](https://forum.torproject.org/user_avatar/forum.torproject.org/pierov/32/756_2.png) [@PieroV](https://forum.torproject.org/u/PieroV)\ **Post date:** [March 31, 2023, 3:47pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/38 "2023-03-31T15:47:44Z")
Okay, thank you for your feedback. We should try to reproduce it in other machines. ---
**Author:** ![system](https://forum.torproject.org/uploads/default/original/2X/d/d3424bed34f4ec18b2e99178c2801ba6dfb655d6.png) [@system](https://forum.torproject.org/u/system)\ **Post date:** [April 1, 2023, 3:48pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/39 "2023-04-01T15:48:32Z")
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