# Browser not responding **URL:** \ **Category:** Tor Browser Desktop\ **Tags:** tor-browser\ **Created:** [March 31, 2023, 11:37am UTC](https://forum.torproject.org/t/browser-not-responding/7116 "2023-03-31T11:37:25Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 11:37am UTC](https://forum.torproject.org/t/browser-not-responding/7116/1 "2023-03-31T11:37:25Z")
As shown in the figure, the display is blank, and the same is true for opening a new tab. Entering the URL does not respond, nor does clicking Settings do not respond ![image](https://forum.torproject.org/uploads/default/original/2X/e/e571eb8453bcb2bf080e54bfc1e96d9c60fa2acf.png) ![image](https://forum.torproject.org/uploads/default/original/2X/6/67e7cf6411c310a459d2afe03b0d532519f5896d.png) ---
**Author:** ![gus](https://forum.torproject.org/user_avatar/forum.torproject.org/gus/32/16_2.png) [@gus](https://forum.torproject.org/u/gus)\ **Post date:** [March 31, 2023, 11:51am UTC](https://forum.torproject.org/t/browser-not-responding/7116/2 "2023-03-31T11:51:23Z")
Hello @Cashew, could you share your Tor logs? Which operating system are you running? Are you using an antivirus? ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 11:55am UTC](https://forum.torproject.org/t/browser-not-responding/7116/3 "2023-03-31T11:55:18Z")
How do I get the log file? I can’t open the settings. My operating system is Windows 11 ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 11:55am UTC](https://forum.torproject.org/t/browser-not-responding/7116/4 "2023-03-31T11:55:20Z")
No third-party antivirus software installed, only Windows Defender ---
**Author:** ![gus](https://forum.torproject.org/user_avatar/forum.torproject.org/gus/32/16_2.png) [@gus](https://forum.torproject.org/u/gus)\ **Post date:** [March 31, 2023, 11:57am UTC](https://forum.torproject.org/t/browser-not-responding/7116/5 "2023-03-31T11:57:22Z")
To copy your Tor logs navigate to the hamburger menu (“≡”), then click on “Settings”, and finally on “Connection” in the side bar. At the bottom of the page, next to the “View the Tor logs” text, click the button “View Logs…”. Please copy all of the lines and share here. ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 12:02pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/6 "2023-03-31T12:02:42Z")
I can’t open menu (“≡”)\>Settings，Is there any other way？ ---
**Author:** ![gus](https://forum.torproject.org/user_avatar/forum.torproject.org/gus/32/16_2.png) [@gus](https://forum.torproject.org/u/gus)\ **Post date:** [March 31, 2023, 12:05pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/7 "2023-03-31T12:05:15Z")
Can you copy and paste this address below in the url bar? ` about:preferences#connection` If not, could you temporarily disable your antivirus, close Tor Browser, and open again? ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 12:11pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/8 "2023-03-31T12:11:44Z")
I have closed all of them, but it seems to have no effect ![image](https://forum.torproject.org/uploads/default/original/2X/b/b7a4c1e7c99dfe847c88866a3d3af877af65ee25.png) ---
**Author:** ![gus](https://forum.torproject.org/user_avatar/forum.torproject.org/gus/32/16_2.png) [@gus](https://forum.torproject.org/u/gus)\ **Post date:** [March 31, 2023, 12:18pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/9 "2023-03-31T12:18:59Z")
hm, when you start your Tor Browser, do you see two buttons? “Configure Connection” and “Connect”? ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 12:23pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/10 "2023-03-31T12:23:34Z")
Open the browser and the entire page is blank ---
**Author:** ![gus](https://forum.torproject.org/user_avatar/forum.torproject.org/gus/32/16_2.png) [@gus](https://forum.torproject.org/u/gus)\ **Post date:** [March 31, 2023, 12:30pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/11 "2023-03-31T12:30:22Z")
So, looks like something is blocking your Tor Browser. I suspect your antivirus or another program is blocklisting Tor, but another hypothesis to investigate: maybe you installed Tor Browser in a folder that the program can’t access/read? Another thing you can try: with Windows Defender disabled, uninstall and reinstall Tor Browser. If that doesn’t work, try to run Tor Browser as administrator? If that works, then you should check your Tor Browser folder or Windows user permission. ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 12:34pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/12 "2023-03-31T12:34:17Z")
I reinstalled it many times, but there was no change. I also tried to use administrator privileges, but the results were the same. ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 12:34pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/13 "2023-03-31T12:34:28Z")
Can I obtain logs from a file？ ---
**Author:** ![PieroV](https://forum.torproject.org/user_avatar/forum.torproject.org/pierov/32/756_2.png) [@PieroV](https://forum.torproject.org/u/PieroV)\ **Post date:** [March 31, 2023, 12:44pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/14 "2023-03-31T12:44:28Z")
Hi! Could you please try to expand some of these errors, to show their stack trace, too? Also, are you trying to run new identity? That’s an error I found while doing so, and I’m working on to correct, but I’ve never seen it during normal browser usage/at a normal startup. ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 12:51pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/15 "2023-03-31T12:51:10Z")
I’ve tried resetting my identity many times, but it’s still blank ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 12:51pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/16 "2023-03-31T12:51:34Z")
![image](https://forum.torproject.org/uploads/default/original/2X/8/8baedf3542e8f3e1ccc7045b00b8f0b6cbc21457.png) ---
**Author:** ![PieroV](https://forum.torproject.org/user_avatar/forum.torproject.org/pierov/32/756_2.png) [@PieroV](https://forum.torproject.org/u/PieroV)\ **Post date:** [March 31, 2023, 12:53pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/17 "2023-03-31T12:53:07Z")
Sorry, I meant: could you please close the browser, open it again, and if you have all the errors you had above, try to expand them? They have a little arrow on the left, it allows to get more details. ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 12:59pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/18 "2023-03-31T12:59:37Z")
I tried closing it many times and then opening it again, but the results were the same How do I expand them? ---
**Author:** ![PieroV](https://forum.torproject.org/user_avatar/forum.torproject.org/pierov/32/756_2.png) [@PieroV](https://forum.torproject.org/u/PieroV)\ **Post date:** [March 31, 2023, 1:00pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/19 "2023-03-31T13:00:26Z")
Click on the little arrow on the left (between the exclamation mark red icon and the text) ---
**Author:** ![Cashew](https://forum.torproject.org/user_avatar/forum.torproject.org/cashew/32/2529_2.png) [@Cashew](https://forum.torproject.org/u/Cashew)\ **Post date:** [March 31, 2023, 1:06pm UTC](https://forum.torproject.org/t/browser-not-responding/7116/20 "2023-03-31T13:06:52Z")
![image](https://forum.torproject.org/uploads/default/original/2X/0/0a5117010c3f037b96fc113098b0ac111b37716e.png) Is that so? [Next page](https://forum.torproject.org/t/browser-not-responding/7116.md?page=2)