# App.element.io broken after update?

**URL:** https://forum.torproject.org/t/app-element-io-broken-after-update/13548
**Category:** Tor Browser Desktop
**Tags:** tor-browser
**Created:** [July 11, 2024, 12:05pm UTC](https://forum.torproject.org/t/app-element-io-broken-after-update/13548 "2024-07-11T12:05:22Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![securelife](https://forum.torproject.org/letter_avatar_proxy/v4/letter/s/848f3c/32.png) [@securelife](https://forum.torproject.org/u/securelife)
#### Post date: [July 11, 2024, 12:05pm UTC](https://forum.torproject.org/t/app-element-io-broken-after-update/13548/1 "2024-07-11T12:05:22Z")

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When reporting a bug, please include as many of these as possible:  
Ubuntu 22.04  
Tor 13.5.1  
Security level: standard  
Javascript enabled, noscript disabled

Problem (noticed only after the recent update to 13.5.1): when I visit [app.element.io](http://app.element.io), I get a completely blank page. Using the Inspector (Ctrl-I), there is a

 near the top that is nearly empty in the Tor rendering of the page, but comparing this to opening the same page in Firefox shows a lot of content inside the div tag is supposed to be there.

Since I have not changed anything in my configuration (and I have also tried changing the Tor circuit multiple times), my next guess is that something may have changed with the Tor browser? Is there a setting that might have had its default changed?

Any ideas welcome!

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### Author: ![ebanam](https://forum.torproject.org/letter_avatar_proxy/v4/letter/e/eada6e/32.png) [@ebanam](https://forum.torproject.org/u/ebanam)
#### Post date: [July 11, 2024, 1:13pm UTC](https://forum.torproject.org/t/app-element-io-broken-after-update/13548/2 "2024-07-11T13:13:20Z")

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The issue is with Element’s Web App not working with Firefox ESR (Tor Browser is based on Firefox ESR). Discussion and bug report on Element’s GitHub: [Intl.Segmenter is not a constructor - unable to use Element Web on Firefox ESR 115.12.0esr (64-bit) · Issue #27682 · element-hq/element-web · GitHub](https://github.com/element-hq/element-web/issues/27682)

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### Author: ![thorin](https://forum.torproject.org/user_avatar/forum.torproject.org/thorin/32/2984_2.png) [@thorin](https://forum.torproject.org/u/thorin)
#### Post date: [July 11, 2024, 6:52pm UTC](https://forum.torproject.org/t/app-element-io-broken-after-update/13548/3 "2024-07-11T18:52:24Z")

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also see [Uncaught TypeError: Intl.Segmenter is not a constructor (#42726) · Issues · The Tor Project / Applications / Tor Browser · GitLab](https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42726)

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### Author: ![system](https://forum.torproject.org/uploads/default/original/2X/d/d3424bed34f4ec18b2e99178c2801ba6dfb655d6.png) [@system](https://forum.torproject.org/u/system)
#### Post date: [July 12, 2024, 6:52pm UTC](https://forum.torproject.org/t/app-element-io-broken-after-update/13548/4 "2024-07-12T18:52:26Z")

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